A: Factory.We located in Wuyi County,Jinhua City,Zhejiang Province,China.Welcome to visit us.
Q: How often do I receive a reply to an inquiry?
A: Within 24hours in our working time.Our working time is 8:30-17:00 from Monday to Friday.
Q: How about quality control in your company?
A: We have a strong quality control team with and control our quality from RD team design,supplier chain and internal production.We will do inspection from raw material to finish goods.We will make sure all the product we provide to our customers with stable quality.
Q: What is the minimum order quantity?
A: 100pcs,if no special request.
Q: Do you support customization? Can I put my logo on the product?
A: Yes,we have a professional team to support us to do OEM for customers.It is one-stop service for you,from the artwork design(LOGO,packing,color match), production,quality control,marketing materials providing(HD photo and video),shipment arrangement to after-sales service.
Q: What certificates does the product have?
A: We have all the certificates for European market including CE/GS/EMC/EUV/ROHS and etc.
Q: How long does the delivery time usually take?
A: 30-35days,in normal situation.
Q: May I have a sample to test? How soon will the sample come out?
A: Yes,we can provide the sample for testing.Sample will be ready in one week.Please contact below email asking for a sample email@example.com.
Q: What is the Customs code of the product?
A:846781000 for chainsaw;846789000 for brush cutter.
Q: May I have your manual,explosive view or spare part list?
A: Yes,please contact email firstname.lastname@example.org for more details.
Q: May I have the video of machine operation?
A: Yes,please check it in our Youtube channel.
Q: May I know how to do the routine maintenance or the machine?
A: Yes,please send the email to email@example.com for more details.